Reactivation Service without Loan Unit (once-off)

Our Physical Reset Service is specifically designed for Sparkling* devices that have been restricted and require reactivation. By utilising our service, we will reset and activate your device in Eswatini (Swaziland), enabling you to regain connectivity for an additional 60 days. We offer two service options to suit your needs: one that includes a loan unit to ensure continuous internet access and another without a loan unit for those who can manage without internet temporarily (this product does not include a loan kit).

Important Requirement:

To use this service, your Sparkling* device must have an active Eswatini (Swaziland) subscription. The Swaziland subscription costs R1,900 per month. If your kit is already registered in Swaziland, you’re all set! If not, you can purchase the necessary subscription service from us using the following link: Device and Subscription Setup.

Service Option Without Loan Unit:

• No Loan Unit (R2,399 once-off): This option does not include a loan unit, meaning you will be without internet access from the courier's collection of your dish until it is returned to you.
• Sign Up: Add this service to your cart and complete the checkout process.
• Schedule Collection: We will contact you after your purchase to arrange a convenient collection date.
• Pack Your Kit: Please securely pack your kit in its original box. Gen 2's need to be stowed before being placed in the box. (Please only send the dish)
• Courier Collection: We will send you a waybill that needs to be printed and secured to the box. A courier will pick up your Sparkling* dish on the scheduled date.
• Kit Activation: We physically take your dish to Eswatini (Swaziland), where we will reset and activate your dish. After activation, your device should work for another 60 days.
• Return Delivery: Your original dish will be returned promptly after the reset.

Important Notice:

• We cannot guarantee that the device will remain active, as this is controlled by Sparkling*.
• The price includes courier costs from and to your location.
• You are still responsible for maintaining your own Starlink subscription.